OpenKM Introduces Intelligent Assistants for Municipalities Based on Validated Public Information

OpenKM Introduces Intelligent Assistants for Municipalities Based on Validated Public Information

Written by OpenKM on 29 May 2026

A new way to access municipal information through artificial intelligence

The digital transformation of public administration continues to move forward, and one of the main challenges remains making it easier for citizens to access municipal information.

Municipalities manage a large amount of public documentation: ordinances, administrative procedures, information about services, activities, regulations, grants, and content of interest to citizens.

However, finding a specific answer within large volumes of information can be complex and time-consuming.

To address this challenge, OpenKM has developed a new solution based on intelligent assistants that allows citizens to ask questions in natural language and receive answers built exclusively from official information previously validated by the municipality.

What is an intelligent assistant based on municipal documentation?

An intelligent assistant based on municipal documentation is an application that allows citizens to ask questions naturally, as if they were having a conversation.

For example:

• What documents do I need to register as a resident?
• What are the city hall opening hours?
• How do I apply for a building permit?
• What cultural activities are taking place this weekend?

The main difference compared to other artificial intelligence systems is that the answers are not generated using general information from the Internet.

The solution developed and provided by OpenKM responds only using the content included in a document repository previously defined and validated by the public administration itself.

This ensures that the information used comes exclusively from authorized official sources.

Queries in any language

The new platform allows citizens to ask questions in any language, making public information more accessible to international residents, tourists, and multilingual communities.

This capability helps municipalities offer more accessible and inclusive services, removing language barriers and improving the citizen’s digital experience.

Benefits for citizens and public administrations

Immediate access to information

Citizens can find answers quickly without needing to browse through multiple pages or documents.

Permanent availability

The system provides access to public information 24 hours a day, 7 days a week.

Information based on official sources

Answers are generated only using information provided and validated by the municipality.

Improved citizen experience

Interaction through natural language simplifies access to municipal procedures and services.

Optimization of administrative resources

Intelligent assistants help reduce repetitive inquiries and allow municipal teams to focus on higher-value tasks.

Use cases in municipalities

The solution can be used to facilitate access to:

• Municipal ordinances
• Administrative procedures
• Information about public services
• Cultural agenda and events
• Tourist information
• Local regulations
• Frequently asked questions
• Public calls and grants

Artificial intelligence applied to public administration with control and trust

The adoption of artificial intelligence in the public sector requires mechanisms that guarantee accuracy, traceability, and trust.

The goal is not only to incorporate advanced technology, but also to ensure that citizens receive information based on official and controlled documentation.

The solution developed by OpenKM transforms large volumes of public documentation into an accessible environment through intelligent assistants that facilitate access to institutional knowledge.

Frequently Asked Questions

Does the assistant use information from the Internet?

No. The assistant generates answers only using documentation previously incorporated and validated by the municipality.

Can queries be made in different languages?

Yes. Citizens can ask questions in any language.

What type of documents can be used?

The platform can work with ordinances, administrative procedures, regulations, municipal services, public documentation, and other authorized content.

What benefits does it bring to public administration?

It improves access to information, reduces repetitive inquiries, optimizes resources, and provides a better citizen experience.

About OpenKM

OpenKM develops document management, knowledge management, and process automation solutions for public and private organizations, helping transform information into accessible and useful knowledge.

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