Modern and flexible architecture that meets today's IT demands

OpenKM Support provides enterprise-level technical support, software patches and certificate updates as well as management tools that help you during different stages of the life cycle of the application. This helps reduce business and technical risks, increase productivity and improve the success rate for document management based on OpenKM.

Professional support are available on any certified OpenKM installations:

OpenKM support services include

  • Access 24 hours a day, 365 days a year, to the tracker system with guaranteed responses from OpenKM. The incident response time is critical for us, our tracker system can quickly get in touch with our developers and support team.
  • Access 24 hours a day, 365 days a year, to the OpenKM documentation to find answers to common questions.
  • Support Alerts.
  • Notifications.
  • Support for installation.
  • Support for migration.
  • Support for performance tuning.
  • Supports integration projects.
  • Support updates.
  • Test of the production facilities (environment, backups, etc ...).
  • Certification that everything works properly.
  • Remote System Monitoring.

OpenKM has special prices for academic and non profit organization (NGO). Please contact the sales team for more information

OpenKM special configurations and extra services

  • OpenKM - cloud. ( Include hosting, and backup service ).
  • OpenKM - mirror ( Ensure your system is always up, preventing hardware system falls ).

Other Professional services

  • OpenKM Network - Knowledge base and Online documentation (subscription).
  • Pre-implementation consulting.
  • Application Customizations.

Please, if you want more information about OpenKM support access, feel free to submit your query to sales team on our Contact Form.

Contact us

General inquiries

Open Document Management System S.L.

Email:
email
Phone:
+34 605 074 544 ( Spain )
Phone:
+1 800 793 8369 ( USA )
Fax:
+34 605 074 544 ( Spain )
Headquarters:
c/ Gilabert de Centelles 17, 07005 Palma de Mallorca, Balearic Islands, Spain

Europe: Please call +34 605 074 544.
Office Hours:
Monday - Friday: 09:00 am - 19:00 pm CEST for immediate assistance. Currently it is Saturday 23:18 pm in Palma de Mallorca-Spain.

USA: Please call +1 800 793 8369.
Office Hours:
Monday - Friday: 08:00 am - 17:00 pm EST for immediate assistance. Currently it is Saturday 17:18 pm in New York-USA.