OpenKM integrates AI: smarter, faster access to your documentation with a virtual assistant

OpenKM integrates AI: smarter, faster access to your documentation with a virtual assistant

Written by Ana Canteli on 6 June 2025

At OpenKM, we believe technology only creates value when it is accessible to everyone. That’s why we’ve taken a key step in improving our users’ experience: integrating artificial intelligence into our software documentation. The result is a smart virtual assistant powered by language models that provides fast, conversational, and effortless access to technical knowledge.

Most importantly: it requires no prior knowledge or technical experience.

The silent revolution: your AI agent, always available

Our solution includes an artificial intelligence agent that acts as a personalized guide within OpenKM’s documentation. Through natural language processing, the assistant understands your needs, searches our documentation base in real time, and delivers clear, precise, and actionable responses.
Forget manually browsing through technical pages. Now, you can simply ask:

• “How do I integrate OpenKM with an external system?”
• “What roles should I configure to comply with GDPR?”
• “Where do I enable digital signature?”

And the assistant will respond like an expert from your own team — in your language, with contextual instructions, and without delay.

What makes this system different?

• Natural language interaction: like talking to a knowledgeable colleague.
• Automatic multilingual support: Spanish, English, French, Italian... no awkward translations.
• Trained AI models: understands the system’s full structure and logic.
• Real-time time savings: less searching, faster task resolution.
• Process automation: from configuration to integration, guided step-by-step.
• Live data access: always up-to-date information with no human intervention.

Why does this matter for your business?

Shorter learning curve
New users no longer need specialized training or external support. System adoption becomes faster and more natural.

Increased productivity
Every manual search avoided translates to more time for valuable tasks. The assistant automates repetitive actions and guides users through complex processes intuitively.

Better customer support
Partners, clients, and integrators gain frictionless access to knowledge. Support becomes proactive and continuous, regardless of time zone or language.

Faster return on investment
Fewer errors, fewer repetitive queries, more user autonomy. This agent improves overall efficiency and multiplies the value of your OpenKM investment.

Use cases: this is already happening

• A non-technical administrator activates digital signature in minutes, guided by the assistant.
• A compliance team correctly sets user permissions to meet GDPR standards, with clear instructions and direct references.
• An external integrator connects OpenKM with an ERP system without reading the full manual—just by consulting the assistant and following its steps.

Beyond documentation: a new way of working

This breakthrough is part of a global trend where personalized AI agents are transforming the way companies manage knowledge.
Just like voice assistants, multi-agent systems, or recommendation engines we use daily, this technology allows businesses to automate complex processes, reduce errors, and deliver superior user experiences.
It’s no longer about learning how to use the system. The system learns how to help you.

Conclusion: this is not the future. It’s now.

The integration of an AI-powered agent into OpenKM’s documentation is not an incremental improvement—it’s a transformation.

It’s instant access. It’s barrier-free knowledge. Not only that, but it’s effortless scalability.

You no longer need to search for hours or depend on support to understand your system. You just need to ask.

Ready to transform your document management? Start using OpenKM’s intelligent assistant today. Discover how thousands of users are already benefiting.

Want to see it in action? Contact us and we’ll show you.