The OpenKM Team offers professional support services such as priority support access by developers and other support staff involved in the OpenKM project. Response time for your issues is critical for us, and our system tracking allows fast communication with support staff and developers. Setting the issue priority level and quickly it assigning to our OpenKM Team ( issue level protocol ).

We are particulary interested in end-customer feedback; your opinion is important for us, to improve OpenKM, adapted as far as possible to real company needs.

Distribution type

  • OpenKM - Community.
  • OpenKM - Enterprise
  • OpenKM - Enterprise hosted.
  • OpenKM - Enterprise cluster.

The OpenKM - Community is totally free under GNU General Public Licence version 2.

Comercial licences are available on OpenKM - Enterprise OpenKM, Enterprise hosted, OpenKM - Enterprise cluster versions.

We do not provide support for OpenKM - Community version; the support resources can be found at Community Forum.

What are the benifts of priority support access ?

Priority support access is available only on Enterprise, Enterprise hosted and Enterprise cluster versions.

  • Guaranteed response times.
  • Installation support.
  • Migration support.
  • Tuning support.
  • Patches between releases. Any issue reported is solved quickly.
  • Support with integration projects: we make our team of developers available to you to participate in integrating and modelling specific projects at your company with OpenKM.
  • Upgrade support.
  • Testing production installations ( environment, backups, etc ... ). We certify that everything is running properly.
  • Remote monitoring your system.

Priority support access

OpenKM - Community
  Community support at Community Forum
   Period  Response Time  Cost
OpenKM - Enterprise ( <= 10 users )  Annual  2 business day  1.250,00 € (*)
OpenKM - Enterprise ( < 25 users ) Annual 2 business day
 110,00 € x user (*)
OpenKM - Enterprise ( < 50 users ) Annual 1 business day 100,00 € x user (*)
OpenKM - Enterprise ( < 100 users ) Annual 1 business day
85,00 € x user (*)
OpenKM - Enterprise ( > 100 users )
 Annual 1 business day
To be analyzed
       
OpenKM - Enterprise hosted Annual 4 business hours To be analyzed
OpenKM - Enterprise cluster Annual 4 business hours To be analyzed
       
Development
 -  -  90,00 € x hour (*)
       
Minimum Training -
 1 business day  1000,00 € (*)
Maximum Training
 -
3 business day
2.500,00 € (*)
       
 Maintenance  Annual  -  10% Total Cost (*)
 Maintenance  Annual  -  90,00 € x hour (*)

Business hours defined as 8:00 a.m. to 19:00 p.m. weekdays.


(*) VAT (16%) not included.

 
Our support infrastructure also allows you an insight into our issue tracking system so that you can log and track the resolution of issues.

Please, if you want more information about priority support access, feel free to submit your query on our Contact Form .