The OpenKM Team offers professional support services such as priority support access by developers and other support staff involved in the OpenKM project. Response time for your issues is critical for us, and our system tracking allows fast communication with support staff and developers. Setting the issue priority level, it can be quickly assigned to our OpenKM Team ( issue level protocol ).

OpenKM Support delivers enterprise-grade technical support services, certified software patches and updates, and management tools that assist you during every stage of the application lifecycle. OpenKM Support helps reduce business and technical risks, increase productivity, speed time to deployment and improve your success rate for OpenKM-based document management projects.

OpenKM Support is priced upon the level of support based estimated by number of users, repository size and number of repository files. Support price defined by the level of support you need, there's no hidden costs.

OpenKM has special prices for academic and non profit organization (NGO). Please contact the sales team for more information.

OpenKM is 100% open source with comercial support by contrast the OpenKM free is unsupported by OpenKM Team and intended for developers and technical enthusiast the support resources can be found at Community Forum .

We are particulary interested in end-customer feedback; your opinion is important for us, to improve OpenKM and to adapt it as far as possible to real company needs.

OpenKM Support 

  • Technical support.
  • Network operation center support. 
  • Access to OpenKM Network ( Network base and Online documentation ).
  • Certified components

OpenKM distribution type

  • Since OpenKM version 4.0 is distributed only in one version with all enhancements.

OpenKM special configurations and extra services

  • OpenKM - hosted. ( Include hosting, and backup service ).
  • OpenKM - cluster ( For great infraestructures make your document management system scalable ).
  • OpenKM - mirror ( Ensure your system is always up, preventing hardware system falls ) .

The OpenKM  is totally free under GNU General Public Licence version 2.

Professional payment services

  • OpenKM is 100% open source with commercial support. OpenKM Team offers professional supporting are available on any certified OpenKM installations.
  • OpenKM Network - Knowledge base and Online documentation ( anual subscription )

We do not provide support for OpenKM - Free version; the support resources can be found at Community Forum.

What are the benefits of support access ?

  Support access is available only on professional payment services.

  • Prevent losing information.
  • Guaranteed response times.
  • Installation support.
  • Migration support.
  • Tuning support.
  • Patches between releases. Any issue reported is solved quickly.
  • Support with integration projects: we make our team of developers available to you to participate in integrating and modelling specific projects at your company with OpenKM.
  • Upgrade support.
  • Testing production installations ( environment, backups, etc ... ). We certify that everything is running properly.
  • Remote monitoring your system.

OpenKM supporting

OpenKM supporting includes Installation and maintenance rates. Optionally  users who don't want supporting service can subscribe only to OpenKM Network annually for 30€.

Please, if you want more information about OpenKM support access, feel free to submit your query to sales team on our Contact Form .